What now for my daughter's gift. Harvey Norman were hard to contact to find out when the item...Read more, Ordered my product on the 16.10.20 it’s now 2.11.20 and still haven’t had any communication from HN online about my order. Don't attempt to return anything or you maybe labelled a liar! Once at home, I read the pamphlet and what I was sold was not a warranty for repairs but for a once-off replacement, starting after the manufacturer warranty has expired. Keen to buy a new mobile phone and needed to decide between 2 models. First he asked me why would I not wait till Saturday - I explained we are leaving for a holiday and either way it was a present and now my partner is not happy and annoyed and I didn't want to wait any longer, that this became more a nightmare that birthday surprise etc. I could not believe what I was hearing. I then discovered numerous faults, flaws and safety issues with the item that had I known previously I would never have even considered purchasing. After seeing their promotions for 1 HR click and collect for items in stock, I went online and purchased a monitor. I won't be going anywhere else. First and last time using HN. This is how to make customers NEVER return to your shop. My first time with Harvey Norman.I ordered a vacuum cleaner on line and it was delivered to my door by an Post the NEXT MORNING at 10:15. It is busy, and you have to learn your stuff, the Harvey Norman way. My advice just use Amazon. Emailed, took 4 days to respond. Store had received the oven on the system 19/8/2020. I set up an account to track my order, which did not give me an ETA. We purchased 4 bar stools from Harvey Norman Springvale. I ordered some products online and was told that one of the items was on back order. When I didn't receive any call I assumed that there is no problem and left to pick up the TV. Thanks for this great review Hannah, I am delighted to read that you would order from our store again. I would urge others to do likewise as you only know the level of service when things go sideways and you need to return to receive a replacement or store credit. Excellent service by Harvey Norman Suntec City , Jack Kang - polite, helpful, efficient. I had purchased it because I needed it for the week. Refund will take 7 days. Our ultimate aim is to provide our customers with good enough service that they would utilize our company again, and I am delighted to read that this has occurred in this instance. Further details in the disclaimer. Local stores were not able to give me any info at all as the item as was online only and not physically in the store. Shocking Experience and will never buy off Harvey Norman again, Purchase 8/7/2020 -returned still no refund, Shonky! Guess what? I rang straight away and organized a return and refund of the appliance. Purchased a printer online on 10th. SO over this if I could give them a negative feedback minus 50 stars I would. Received prompt and courteous phonecall re the pick up timing. Didn't even acknowledge my presence.I know she had seen me as when I suggested ringing Betta for a comparison price on same washer, I received a quick glare. Extremely disappointed with this service - still waiting on them to fix this problem. I will NEVER waste my time or money with Harvey Norman again. I asked why - but didn't really get any answer. I bought a tablet online. I rang the Maryborough store and informed them to see if they may change their mind but no - that is their policy apparently. She also spent a long time trying to figure out where to get the product when she went to pick it up as there was nothing clearly indicated in store. We will certainly return for anything we may need in the future. Excellent Service, Would Highly Recommend, Confusing instructions for pick up arrangements. This business doesn't even have a complaint process, it says a lot about how much they care about their customers. Be Careful Buying Online With Harvey Norman Online. Harvey Norman my consumer guarantees say if the product is not as described and fit for the purpose I am entitled to an exchange or refund. Their online infrastructure doesnt work. Very uncomfortable and hurts my back. I have tried reaching out to this company several times and was only successful in getting someone to contact me when I mentioned that I would take this to social m... edia. Half of the furniture had broken parts, a mattress was missing and I have not heard anything from them this past month and a half and I am still awaiting a credit note for the broken furniture. Harvey Norman (Shop): 2.3 out of 5 stars from 4,210 genuine reviews on Australia's largest opinion site ProductReview.com.au. Basically most Harvey Norman stores are set up the same. Of course, no shock, nobody turned up but I did get a call saying the delivery would be 'on the truck Thursday'. I cannot do anything now but I would never buy anything from them anymore. Harvey Norman is the most disgusting expensive BS store with the most disgusting cheap BS customer service. GO ELSEWHERE!!! I have started to develop severe back Problem while sitting on it which is causing me a lot of stress.However the manager is not bothered to get it fixed.Really hope someone senior from Harvey Norman headquarter can look into this matter and resolve it. I received a call last thursday afternoon from a lady who claimed that the item delivered was the item I ordered and that's what’s on their invoice and what was my issue? My uncle took only one phone handset out of the box and decided that the phone is too difficult for him to operate. Ordered an item, normal standard procedure, they take the money out, and then I get an email saying that my order hasn't been accepted with absolutely zero explanation as to why.
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