I had a friend who is an engineer help put it together. I wouldn't buy it again. I noticed some of the same issues that other reviewers had noticed-- the wood platform shows on the sides. I had a twin box spring on the ground as a dog bed but it looked so low compared to the rest of the furniture in the room so I wanted to elevate it. If my boyfriend wasn't in construction I wouldn't of made it at all. the slides for the drawers are crap, as is the entire bed. Product Title South Shore Basics Platform Bed with Molding, Multiple Sizes and Finishes. Current Price $115.43 $ 115. If South Shore is a company that sends out a defective part, providing good customer service would be to make sure the customer gets the new part ASAP, and if that means paying more for expedited overnight shipping, that should be a no-brainer. Thankfully there was damage to the bed. i asked to speak to the usa and got the most obnoxious bit** on the phone. My review of South Shore and overstock.com are essentially the same, since the former is guilty of making the furniture (and instructions), while the latter is guilty of selling it with misleading descriptions. Find helpful customer reviews and review ratings for South Shore Libra Platform Bed, Twin 39-Inch, Royal Cherry at Amazon.com. If you have any questions about your purchase or any other product for sale, our customer service representatives are available to help. Purchased Lensky 6 Drawers Dresser from their website. With one email they offered to replaced a missing leg on a desk that I had received from my grandpa. Find helpful customer reviews and review ratings for South Shore Gloria Platform Bed, Queen 60-Inch, Chocolate at Amazon.com. The took a great idea and cheapened it. Secondly the platform itself is not painted white like the rest of the bed and as the mattress/box spring are smaller than the platform itself you can see the wood colored board. I said that was unacceptable, as I had a dresser in 50 pieces sitting unassembled in my living room. It is heavy and difficult to reassemble. I forgot to mention that the items I received were manufactured in their Mexico plant. I like the platform design and wanted to try it out. Average Rating: (3.6) out of 5 stars 2531 ratings, based on 2531 reviews. When you buy a South Shore Step One Platform Bed online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. Seven people have looked them over, and we all find them incomprehensible. when i called in, i was told that i can just hold the part up to the picture is the parts list as they are drawn to scale. I purchased a Holland 6-Drawer Sand Oak Dresser from Home Depot on 7/5/19, not realizing they were simply processing the order for their "vendor," as they put it, which is South Shore Furniture. I should have read reviews more closely because the platform is very low. Now I have  to paint over the damages? Below are the problems I have with it (I'm not 100% sure that I read the description carefully when I bought it years ago or perhaps I was so excited about it that I thought I could deal with certain aspects). Read customer reviews and common Questions and Answers for South Shore Part #: 1183 on this page. Do not buy there cheap wood products. slates did not do much for support should of used pile wood sheets instead. South Shore has modeled their furniture off of IKEA's but has failed miserably, in design, build, and customer service. Purchased at bestbuy online. I see now why this company has 1 star on Yelp, and honestly it is more work to repackage the more than 100-pound box and return it than to trash it and purchase a quality product from a different company. I feel they went above and beyond in servicing a customer. Reviewed in the United States on May 31, 2016. absolutely the creakiest frame I've ever had. I just checked the tracking information, and it wasn't actually sent until Tuesday, which means the expected date of delivery is Monday 7/22. Reviewed in the United States on May 10, 2018. Do not waste your money. I have to brace myself for leverage to open the drawers each time. I had the parts laid out as per the instructions, but the holes in the drawer front that the sides attache to did not line up. I thought it would more durable and I get a few years out of it but it's just junk. Extremely bad quality, my bed has already snapped and the drawers don't even slide in properly due to the cheap plastic sliders. The manufacturer commented on this review, Reviewed in the United States on February 12, 2019, This product was just kinda ok. Flexible Platform Bed with Storage and Baskets - Queen - Black Oak - South Shore. We couldn't find a video either. Contrary to Siv H., the reviewer who states that "people who have given this company bad reviews clearly can't follow instructions," I received a broken piece in the box before I ever began to assemble the product. Arrived with two of the platform pieces cracked in half. Reviewed in the United States on August 14, 2016, It doesn't hold up well! I suspect these are people who wing things and hope for the best. Reviewed in the United States on March 16, 2017. Sounds like a load of BS and just an excuse to cover up poor manufacturing processes and quality control measures. That thin sheet is nailed to the back of the unit to complete it. !Follow up: It's the next day and STILL no call back from South Shore Furniture, but no surprise there. I love how quickly they reply to concerns. Horrible product! Other than the post that blames all the consumers, the one star rating almost everyone gives is about par for the product you paid for amounts to. I said that was unacceptable, as I had a dresser in 50 pieces sitting unassembled in my living room. It's not even slightly attractive. I think for a simple bed, it works great! Read honest and unbiased product reviews from our users. I purchased a Holland 6-Drawer Sand Oak Dresser from Home Depot on 7/5/19, not realizing they were simply processing the order for their "vendor," as they put it, which is South Shore Furniture. It's exactly what you expect. The manufacturer commented on the review below, Reviewed in the United States on September 5, 2017. A bedframe, and a TV stand. I know it's not solid wood, but it's solid enough. WASTE OF MONEY. This is possibly the worst furniture we have ever purchased for over 500$! No questions asked they just sent me the new parts. The whole unit is wobbly and the pieces aren't accurate in sizing. You can still see all customer reviews for the product. All the instructions say to lay the pieces on a carpet to reduce damage and will tell you how much people are needed for assembly. Would not purchase from SSF again as the quality of the manufacturing process is poor and a substandard QC process. Free delivery. not that big of a deal I just wish I had known ahead of time but ya know for the price what did I expect like solid oak or somet, Reviewed in the United States on April 21, 2015, Reviewed in the United States on February 24, 2015. I would suggest laying out every piece first to make sure everything is there, including screws. What I wanted for a quick and inexpensive weekend use item ended up costing double than I anticipated and extra work. We haven't tried moving the bed from the installed location, others have noted this can result in it falling apart, so I can't review on that aspect. There's no reinforcement for the outside frame, so after normal use (I'm no gigilo), it will bend and buckle until the wood panels are only supported by the cross beams. i asked to speak to his boss and was told - you guessed it - he was in the same meeting. It has 19 pages with pictures on them. WTF?I take consolation in that the furniture was not that expensive (my time was) and that it is going in my 7 yr-old daughter's room and she will outgrow it in a few years. even worse then their crappy products is their non existent "customer service" when i called back about the slides, i was told that i have to push the drawer in really hard and when i explained that the slide on the drawer was hitting the back of the slide on the bed frame, she just kept repeating that i had to push really really hard. DO NOT BUY. the instruction manual also called for a lot of parts that weren't even listed in the parts list!! Despite Home Depot's misinformation, I called and spoke to someone at South Shore on that Saturday, and with no apologies or understanding of my frustration, the customer service rep said the replacement would be sent out in 2-5 days. They didn't even hassle me for the paper work and said they would send it out complimentary. However, if a part becomes defective and the manufacturer no longer carries the part, their only obligation is to reimburse for the price of the part, not the entire piece of furniture. Purchased Lensky 6 Drawers Dresser from their website.The product was damaged with a large dent right on the top board and multiple chips and scratches around the whole dresser.Julia from CS insisted that she would send a new replacement of piece A but that also means we have to take the dresser apart in order to put the new piece in. The maker really should adjust the sizing to better fit mattresses. Thank you. I ordered a dresser and was really nervous because of the bad reviews, but this company has the best prices so I decided why not, what's the worst that can happen since it comes with a warranty. The rest went together fine. I've called several times and they just say the same thing, what got me more mad is when I asked for the refund the customer representative said that I'm outside the 30 days despite the constant calling and problems I've had since day 1. Despite Home Depot's misinformation, I called and spoke to someone at South Shore on that Saturday, and with no apologies or understanding of my frustration, the customer service rep said the replacement would be sent out in 2-5 days.

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