For over-the-counter smoking cessation aids to be eligible under the Plan, they must be prescribed by a physician AND dispensed by a pharmacist. Federal retirees must apply for the PSHCP. Has one of your claims ever been denied because “Sun Life no longer pays for services or supplies from this service provider or facility” and wondered what happened? Eric Embleton Chair Committee for Public Management Research Department of Finance See our Privacy Policy for more information on the collection and retention of data. The PSHCP reimburses eligible expenses on a “reasonable and customary” basis, as defined by the Plan. However, to be reimbursed, members must first maximize the benefits provided by their provincial/territorial or third-party health care plans. The Government plans to introduce, for the first time, a short-term disability program to support employees through illness while the long-term program will be overhauled and integrated with the short-term disability program. If you’re unhappy with how your call is proceeding or a decision that’s been made on your file, you can ask to have your call escalated to a supervisor. Physical Address. All data will be stored in Canada on Canadian servers. Public Service Management Division P.O Box 30587 LUSAKA. The Public Service Health Care Plan provides health care benefits for you and your eligible dependants. It’s also okay to make calls together. What is the Public Service Health Care Plan (PSHCP or the Plan)? For example, a daughter and her father can use a speakerphone together to speak with a Pension Centre representative. November and December and from late January to March are busy times when you can expect longer wait times. It also sets the terms and conditions relating to eligibility, premiums, contributions, and benefits. Telephone: +260-211-252 752; +260-211-252 332 Fax: +260-211-252 696 E-mail: info@psmd.gov.zm Active case management will tackle high rates of absenteeism in the public service, ensuring a timely return to work and improved productivity. What is the Public Service Health Care Plan (PSHCP or the Plan)? All results are strictly confidential. It builds on the achievements of previous reforms and sets a path for improvements beyond 2020. The PSHCP is a voluntary health care plan for federal employees, federal retirees and their eligible dependents. The Committee for Public Management Research intends to provide a service to people working in public organisations byenhancing the knowledge base on public management issues. PSHCP members can also visit the PSHCP website for more information or refer to the PSHCP Plan Document. These include vision care, physiotherapy, nursing services and prescription drugs to name a few. Its actions will deliver better quality services to the Irish public. These changes were designed to help PSHCP members and eligible dependants continue to have access to their health care benefits amid the social distancing restrictions. a vital element in the public service renewal process. For help, please contact the Sun Life Financial customer care centre at 1-888-757-7427 (toll-free) or 613-247-5100. Please take a few minutes to share your views with us! From dental care to medical services to prescription medications, the PSHCP can help with your health care costs. In response to the COVID-19 pandemic, the Government of Canada implemented temporary changes to the Public Service Health Care Plan (PSHCP), effective March 24, 2020. The government recognizes the importance of workplace well-being as an important factor in both the recruitment and retention of employees. These plans are currently administered by four insurance providers: The Government of Canada plans to modernize this outmoded and inefficient disability management system in order to provide seamless coverage and active case management. Effective management of risk is now recognised as a critical element of good governance and assurance arrangements in public service organisations and state agencies. For more information, please consult Workplace Wellness and Productivity Strategy Overview and the Frequently Asked Questions. If the wait time is longer you’ll hear an automated message as soon as you reach the toll-free number. The PSHCP is a voluntary health care plan for federal employees, federal retirees and their eligible dependents. Use your ID and password to log onto the website at www.sunlife.ca/PSHCP for up-to-date information. No, Thanks Independence Avenue, Cabinet Office – Old Wing Lusaka, Zambia. Reimbursements are generally at 80% of eligible expenses or stated maximums. Federal retirees must apply for the PSHCP. Sun Life Canada provides coverage for the PSHCP. The PSHCP Plan Document specifies the amounts covered for each service or product. Whenever you connect with the Pension Centre, make sure your contact information is up-to-date. It reimburses members for allowable health care services and products. Yes, I'll Give Feedback, PSHCP Claim Form for Out-of-Country claims (Comprehensive Coverage), Plan Information Booklet (Member Booklet), © 2020 PUBLIC SERVICE HEALTHCARE PLAN. In response to the COVID-19 pandemic, the Government of Canada implemented temporary changes to the Public Service Health Care Plan (PSHCP), effective March 24, 2020. If you are a member of the PSHCP, please share your level of satisfaction with the information you received about these changes by completing the survey below. Ottawa, ON K1J 1H9, © National Association of Federal Retirees   |   Still a force. 865 Shefford Road It’s always okay to ask the person you’re speaking to for more information, a simpler explanation or for an answer in writing. The Treasury Board is the benefit plan sponsor. Our Public Service 2020 is a framework that supports continuous development and innovation across the public service. To protect its sustainability, Sun Life conducts regular verifications to ensure that providers do not engage in inappropriate billing behaviors or pro ... Read "Delisted providers – what does it mean?". This ensures that the claims are within reason for the geographic area where they were incurred. Federal Retirees COVID-19 Information Hub, Your pension number, your personal record identifier (PRI) from your pension statement or pay stub, or your social insurance number, Your mailing address and telephone number. COVID-19: The PSHCP Administration Authority’s offices are temporarily closed. See the Pensioner Application form for more information. To learn more about Sun Life Financial's coverage, check out the following e-tutorials: Disclaimer: the information in the e-tutorials provides an overview of the site and functionality. The survey is conducted by SimpleSurvey and will take approximately three minutes to complete. The Pension Centre commits to answering your call within 180 seconds, 80 per cent of the time. Read "COVID-19: The PSHCP Administration Authority’s offices are temporarily closed". The pensioner can provide that over the phone, or they can send a signed letter that authorizes you to obtain information on their behalf. In light of the current increase in the spread of the COVID-19 virus, the recent provincial announcement requesting the closure of all non-essential workplaces in Ontario, as well as the Ottawa Public Health’s guidelines regarding social distancing, the offices of the Administration Authority will be closed effective Wednesday, March 25, 2020. It reimburses members for allowable health care services and products. Office of the Chief Human Resources Officer, Government of Canada plans to modernize this outmoded and inefficient disability management, Workplace Wellness and Productivity Strategy Overview, Public Service Health Care Plan Privacy Statement, The Public Service Health Care Plan (587,500 members) is administered by Sun Life, The Public Service Dental Care Plan (362,000 members) is administered by Great West Life, The Public Service Disability Insurance Plan (227,000 members) is administered by Sun Life, The Pensioners' Dental Services Plan (193,000 members) is administered by Sun Life, The Public Service Management Insurance Plan (50,400 members) is administered by Industrial Alliance, The Service Income Security Insurance Plan Long Term Disability insurance program (SISIP LTD) (60,000 members) is administered by Manulife Financial, The Royal Canadian Mounted Police Life and Disability Insurance Plan (30,000 members) is administered by Great West Life. If you’re calling on behalf of someone else, such as a spouse or parent, the Pension Centre needs their permission to speak to you.

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